{"id":2272,"date":"2025-07-01T13:18:07","date_gmt":"2025-07-01T13:18:07","guid":{"rendered":"https:\/\/www.drpectus.com\/consumer-rights-withdrawal-cancellation-return-conditions\/"},"modified":"2025-11-06T17:39:08","modified_gmt":"2025-11-06T17:39:08","slug":"consumer-rights-withdrawal-cancellation-return-conditions","status":"publish","type":"page","link":"https:\/\/www.drpectus.com\/tr\/consumer-rights-withdrawal-cancellation-return-conditions\/","title":{"rendered":"T\u00fcketici Haklar\u0131 \u2013 Cayma, \u0130ptal ve \u0130ade Ko\u015fullar\u0131"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n
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TARAFLAR:<\/strong><\/p>\n

H\u0130ZMET SA\u011eLAYICI<\/strong>
Ticari Unvan: Hasan Ers\u00f6z, G\u00f6\u011f\u00fcs Cerrahisi Muayenehanesi<\/strong>
Adres: Kaz\u0131mdirik Mah. 184 Sok. No:63 D:1, 35100 Bornova \u2013 \u0130zmir \/ T\u00fcrkiye<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n

Telefon: +90 532 489 96 35<\/a><\/span><\/p>\n<\/div>\n<\/div>\n

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E-mail:\u00a0info@drpectus.com<\/a><\/span>,\u00a0iletisim@drhasanersoz.com<\/a><\/span><\/p>\n

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GENEL H\u00dcK\u00dcMLER<\/strong><\/h3>\n
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  1. \n

    Bu internet sitesi \u00fczerinden elektronik ortamda \u00f6deme yapt\u0131\u011f\u0131n\u0131z anda, i\u015fbu Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi ve \u0130ptal Ko\u015fullar\u0131n\u0131 kabul etmi\u015f say\u0131l\u0131rs\u0131n\u0131z. Hizmet Al\u0131c\u0131s\u0131, Hizmet Sa\u011flay\u0131c\u0131s\u0131 taraf\u0131ndan \u00e7evrimi\u00e7i \u00f6deme sitesine y\u00fcklenmi\u015f olan bu S\u00f6zle\u015fmeyi okudu\u011funu ve bilgilendirildi\u011fini beyan eder. \u00d6deme sitesinin adresi Hizmet Al\u0131c\u0131s\u0131na SMS veya e-posta yoluyla iletilecektir. Hizmet Al\u0131c\u0131s\u0131 ayr\u0131ca elektronik ortamda gerekli onay\u0131 verdi\u011fini kabul eder.<\/p>\n<\/li>\n

  2. \n

    Hizmet Al\u0131c\u0131lar\u0131; 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/strong>, Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi (RG: 27.11.2014\/29188)<\/strong> ve ilgili di\u011fer mevzuat h\u00fck\u00fcmlerine tabidir. Bu h\u00fck\u00fcmler, hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan sunulan Video (Online) Doktor G\u00f6r\u00fc\u015fmesi<\/strong>, \u00e7evrim i\u00e7i soru yan\u0131tlama hizmeti<\/strong> veya tedavi hizmetleri<\/strong> i\u00e7in yap\u0131lan \u00f6n \u00f6demeleri kapsar. Hizmet, www.drhasanersoz.com<\/a><\/strong>, www.drpectus.com<\/a><\/strong> ve hizmetle ba\u011flant\u0131l\u0131 di\u011fer alan adlar\u0131 (\u201cWeb Sitesi\u201d) veya hizmet sa\u011flay\u0131c\u0131n\u0131n bildirece\u011fi \u00e7evrim i\u00e7i video g\u00f6r\u00fc\u015fme uygulamalar\u0131 \u00fczerinden sa\u011flanabilir.<\/p>\n<\/li>\n

  3. \n

    S\u00f6zle\u015fme, Kullan\u0131c\u0131 taraf\u0131ndan onayland\u0131\u011f\u0131 anda y\u00fcr\u00fcrl\u00fc\u011fe girer ve Hizmet Al\u0131c\u0131s\u0131 taraf\u0131ndan sat\u0131n al\u0131nan hizmetin sa\u011flanmas\u0131yla ifa edilmi\u015f olur.<\/p>\n<\/li>\n

  4. \n

    \u0130\u015fbu s\u00f6zle\u015fme kapsam\u0131nda sunulan \u00e7evrim i\u00e7i soru yan\u0131tlama ve online g\u00f6r\u00fc\u015fme hizmetleri, yaln\u0131zca g\u00f6r\u00fc\u015fme s\u0131ras\u0131nda payla\u015f\u0131lan bilgiler ve g\u00f6nderilen belgelerle s\u0131n\u0131rl\u0131d\u0131r. Bu hizmetler, do\u011frudan yap\u0131lan muayene ve tedavilerin yerine ge\u00e7mez; te\u015fhis veya re\u00e7ete amac\u0131 ta\u015f\u0131maz.<\/strong> Bu kapsamda iletilecek g\u00f6r\u00fc\u015f ve \u00f6neriler ba\u011flay\u0131c\u0131 de\u011fildir<\/strong> ve do\u011frudan muayenenin yerine ge\u00e7mez.<\/strong> Hizmet kapsam\u0131nda ilgili hekimlerin verece\u011fi \u00f6neriler yaln\u0131zca dan\u0131\u015fma ama\u00e7l\u0131d\u0131r<\/strong>; bu \u00f6nerilerin mutlaka kendi hekiminiz veya ilgili uzman doktorlar\u0131m\u0131zla birlikte de\u011ferlendirilmesi gerekir.<\/p>\n<\/li>\n

  5. \n

    Online G\u00f6r\u00fc\u015fme Hizmeti<\/strong>, yaln\u0131zca dan\u0131\u015fma amac\u0131 ta\u015f\u0131r ve geleneksel t\u0131bbi uygulamalar\u0131n yerine ge\u00e7mez. G\u00f6r\u00fc\u015fme s\u0131ras\u0131nda hekim fizik muayene yapmad\u0131\u011f\u0131 i\u00e7in kesin tan\u0131 koyamaz.<\/strong> Bu nedenle, elde etti\u011finiz bilgileri kendi hekiminizle payla\u015fman\u0131z \u00f6nerilir.<\/p>\n<\/li>\n

  6. \n

    Hizmet kapsam\u0131nda dan\u0131\u015f\u0131lan hekim, farkl\u0131 bir bran\u015fa y\u00f6nlendirme yaparsa Hizmet Al\u0131c\u0131s\u0131n\u0131n bu bran\u015f\u0131n hizmetini alma zorunlulu\u011fu yoktur. Ancak bu hizmet talep edilirse ayr\u0131 \u00fccretlendirme<\/strong> yap\u0131l\u0131r.<\/p>\n<\/li>\n

  7. \n

    Cerrahi veya cerrahi olmayan y\u00fcz y\u00fcze tedavi hizmetleri i\u00e7in yap\u0131lan uzaktan \u00f6n de\u011ferlendirme i\u015flemi yaln\u0131zca randevu olu\u015fturma<\/strong> amac\u0131 ta\u015f\u0131r. \u0130lgili randevu tarihine gelinmemesi veya ba\u015fvurunun yap\u0131lmamas\u0131 durumunda \u00f6n \u00f6deme iadesi yap\u0131lmaz.<\/strong> Tedavinin devam\u0131 s\u0131ras\u0131nda kalan \u00fccret ilgili tarihte tahsil edilir.<\/p>\n<\/li>\n

  8. \n

    Hizmet, Hizmet Al\u0131c\u0131s\u0131n\u0131n uygunluk durumuna g\u00f6re belirleyece\u011fi bran\u015f i\u00e7in, tercih etti\u011fi hekimin randevu takvimi dikkate al\u0131narak kar\u015f\u0131l\u0131kl\u0131 mutabakatla belirlenen g\u00fcn ve saatte sa\u011flan\u0131r.<\/p>\n<\/li>\n

  9. \n

    Randevu tarih ve saatinin belirlenmesi, hizmet sat\u0131n al\u0131m\u0131n\u0131n onayland\u0131\u011f\u0131 ve \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn do\u011fdu\u011fu<\/strong> anlam\u0131na gelir. Bu a\u015famadan sonra Hizmet Sa\u011flay\u0131c\u0131s\u0131, Hizmet Al\u0131c\u0131s\u0131n\u0131 sanal POS sistemine y\u00f6nlendirir.<\/p>\n<\/li>\n<\/ol>\n

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    H\u0130ZMET BEDEL\u0130N\u0130N \u00d6DENMEMES\u0130<\/strong><\/h3>\n
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    1. \n

      Hizmet bedelinin zaman\u0131nda \u00f6denmemesi veya banka kay\u0131tlar\u0131ndan iptal edilmesi durumunda, Hizmet Sa\u011flay\u0131c\u0131s\u0131n\u0131n hizmeti sunma y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc ortadan kalkar.<\/p>\n<\/li>\n<\/ol>\n

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      KRED\u0130 KARTININ YETK\u0130S\u0130Z KULLANIMIYLA GER\u00c7EKLE\u015eEN ALIMLAR<\/strong><\/h3>\n
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      1. \n

        Hizmet bedelinin, Hizmet Sa\u011flay\u0131c\u0131s\u0131n\u0131n kusuru olmaks\u0131z\u0131n, Hizmet Al\u0131c\u0131s\u0131n\u0131n kredi kart\u0131n\u0131n haks\u0131z veya hukuka ayk\u0131r\u0131 \u015fekilde \u00fc\u00e7\u00fcnc\u00fc ki\u015filer taraf\u0131ndan kullan\u0131lmas\u0131 sebebiyle ilgili banka veya finans kurulu\u015fu taraf\u0131ndan Hizmet Sa\u011flay\u0131c\u0131s\u0131na \u00f6denmemesi halinde, Hizmet Al\u0131c\u0131s\u0131 \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc yerine getirmeyi kabul eder.<\/p>\n<\/li>\n<\/ol>\n

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        BEKLENMEYEN SEBEPLERLE H\u0130ZMET\u0130N ZAMANINDA SA\u011eLANAMAMASI<\/strong><\/h3>\n
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          Hizmet Sa\u011flay\u0131c\u0131s\u0131n\u0131n \u00f6ng\u00f6remedi\u011fi m\u00fccbir sebepler<\/strong> nedeniyle hizmetin zaman\u0131nda sa\u011flanamamas\u0131 durumunda, Hizmet Al\u0131c\u0131s\u0131na bilgi verilir. Hizmet Al\u0131c\u0131s\u0131, hizmetin iptalini veya m\u00fccbir sebep ortadan kalk\u0131ncaya kadar ertelenmesini talep edebilir.
          Hizmet Al\u0131c\u0131s\u0131 iptal talep ederse, nakit \u00f6demelerde 14 g\u00fcn i\u00e7inde iade yap\u0131l\u0131r.<\/strong> Kredi kart\u0131yla yap\u0131lan \u00f6demelerde ise iade 14 g\u00fcn i\u00e7inde bankaya iletilir, ancak bankan\u0131n hesaba aktarmas\u0131 2\u20133 haftay\u0131 bulabilir. Bu gecikmeden Hizmet Sa\u011flay\u0131c\u0131s\u0131 sorumlu tutulamaz.<\/p>\n<\/li>\n<\/ol>\n

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          CAYMA HAKKI<\/strong><\/h3>\n
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          1. \n

            \u00c7evrim i\u00e7i soru yan\u0131tlama veya online g\u00f6r\u00fc\u015fme hizmetlerinde, Hizmet Sa\u011flay\u0131c\u0131s\u0131; Hizmet Al\u0131c\u0131s\u0131n\u0131n, s\u00f6zle\u015fme tarihinden hizmetin sunulmas\u0131na kadar herhangi bir gerek\u00e7e g\u00f6stermeden ve cezai \u015fart olmaks\u0131z\u0131n cayma hakk\u0131na sahip oldu\u011funu<\/strong> kabul eder. Cayma hakk\u0131 bildirimi ve di\u011fer bildirimler, Madde 16\u2019da belirtilen ileti\u015fim kanallar\u0131ndan yap\u0131lmal\u0131d\u0131r.<\/p>\n<\/li>\n

          2. \n

            Cayma hakk\u0131n\u0131n kullan\u0131labilmesi i\u00e7in, mevzuatta \u00f6ng\u00f6r\u00fclen s\u00fcre i\u00e7inde Hizmet Sa\u011flay\u0131c\u0131s\u0131na bildirim yap\u0131lmas\u0131 gerekir.<\/p>\n<\/li>\n

          3. \n

            Randevu saatinden 12 saat \u00f6ncesine kadar yap\u0131lan iptaller \u00fccretsizdir.<\/strong>
            Randevudan 12 saatten az s\u00fcre kala yap\u0131lan iptallerde, toplam tutardan %30 hizmet bedeli kesilerek<\/strong> kalan tutar iade edilir.<\/p>\n<\/li>\n<\/ol>\n

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            CAYMA B\u0130LD\u0130R\u0130M\u0130 \u0130\u00c7\u0130N \u0130LET\u0130\u015e\u0130M B\u0130LG\u0130LER\u0130<\/strong><\/h3>\n

            H\u0130ZMET SA\u011eLAYICI<\/strong>
            Ticari Unvan: Hasan Ers\u00f6z, G\u00f6\u011f\u00fcs Cerrahisi Muayenehanesi
            Adres: Kaz\u0131mdirik Mah. 184 Sok. No:63 D:1, 35100 Bornova \u2013 \u0130zmir \/ T\u00fcrkiye
            Telefon: +90 532 489 96 35
            E-posta: info@drpectus.com<\/a>, iletisim@drhasanersoz.com<\/a><\/p>\n

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            CAYMA HAKKININ KULLANILAMAYACA\u011eI DURUMLAR<\/strong><\/h3>\n
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            1. \n

              Cerrahi veya medikal tedavi hizmetleri i\u00e7in yap\u0131lan \u00f6n \u00f6demelerde<\/strong>, Hizmet Sa\u011flay\u0131c\u0131s\u0131; ameliyat malzemesi temini ve uygun hastane planlamas\u0131 gibi giderler yapt\u0131\u011f\u0131 i\u00e7in cayma hakk\u0131 bulunmamaktad\u0131r.<\/strong> Bu bedelin \u00f6n \u00f6deme<\/strong> niteli\u011finde oldu\u011fu unutulmamal\u0131d\u0131r.<\/p>\n<\/li>\n

            2. \n

              \u00c7evrim i\u00e7i soru yan\u0131tlama ve online g\u00f6r\u00fc\u015fme hizmetlerinde, Hizmet Al\u0131c\u0131s\u0131n\u0131n onay\u0131yla<\/strong> cayma s\u00fcresi dolmadan ba\u015flat\u0131lm\u0131\u015f veya tamamlanm\u0131\u015f hizmetlerde cayma hakk\u0131 kullan\u0131lamaz.<\/strong><\/p>\n<\/li>\n

            3. \n

              Hizmet Al\u0131c\u0131s\u0131n\u0131n video kalitesinin veya internet h\u0131z\u0131n\u0131n yetersiz olmas\u0131 nedeniyle g\u00f6r\u00fc\u015fmenin yap\u0131lamamas\u0131 veya beklenen verimde ger\u00e7ekle\u015fmemesi durumlar\u0131nda Hizmet Sa\u011flay\u0131c\u0131s\u0131 sorumlu tutulamaz.<\/p>\n<\/li>\n

            4. \n

              Y\u00fcz y\u00fcze tedavi hizmeti i\u00e7in yap\u0131lan \u00f6n \u00f6demelerde, randevu tarihine herhangi bir sebeple kat\u0131lmama durumunda hizmet s\u00fcresi uzat\u0131lamaz ve Hizmet Sa\u011flay\u0131c\u0131s\u0131 sorumlu tutulamaz.<\/p>\n<\/li>\n<\/ol>\n

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              TEMERR\u00dcT VE HUKUK\u0130 SONU\u00c7LAR<\/strong><\/h3>\n
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              1. \n

                Hizmet Al\u0131c\u0131s\u0131, kredi kart\u0131 ile yapt\u0131\u011f\u0131 \u00f6demelerde temerr\u00fcde d\u00fc\u015fmesi<\/strong> halinde, kredi kart\u0131 s\u00f6zle\u015fmesinde belirtilen faiz oranlar\u0131 ve banka y\u00fck\u00fcml\u00fcl\u00fcklerinden sorumlu oldu\u011funu kabul eder.
                Banka, yasal takibe ba\u015fvurabilir ve masraf ile avukatl\u0131k \u00fccretini<\/strong> talep edebilir.
                Bu durumda Hizmet Al\u0131c\u0131s\u0131, borcun gecikmesinden do\u011fan zarar ve kay\u0131plar\u0131<\/strong> Hizmet Sa\u011flay\u0131c\u0131s\u0131na \u00f6demeyi kabul eder.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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                <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n
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